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Vacancy Details

Internal Sales Team Manager

Business Area: Operations Centre
Location: Peterlee
Salary: Up to £25,000 + Bonus + Excellent Benefits

Role Purpose

To effectively achieve business targets and a high quality of service through the management and development of a team.

Weighting:

  1. Team management, performance and achievement of targets (40%)
  2. Customer service, ensuring services delivered to highest quality and regulations (30%)
  3. Business development and improvement (20%)
  4. Personal Development (10%)

Principle Responsibilities

  1. To manage, coach and develop the team effectively, maximising individual potential, team cohesion and productivity to meet business targets.
  2. Through the performance of the team achieve and deliver the highest standards and quality of service.
  3. Motivate and inspire the team through communicating expected targets, creating a positive, encouraging and rewarding working environment and adopting a positive solution focussed attitude.
  4. Deliver excellent services that retain existing customers and support the development and growth of new customers.
  5. Regularly monitor, review and contribute to changes, aligning the team to changing priorities and requirements, to ensure that services provided meet business requirements. 
  6. Ensure a clear business focus and lead on achieving targets, continually monitoring, reviewing and contributing to the success of the team and the business.
  7. Ensure the Team has a positive customer focussed approach.
  8. Ensure that the work of the team is consistent and fits with other areas of the business to achieve maximum business efficiency and effectiveness.
  9. Contribute to the development of existing services.
  10. Ensure the team works to the standards required in the company brand values.

Key Interfaces (Business impact)

  1. Accountable to Operational Manager (Internal)
  2. Responsible for a Team - 7-14 employees (Internal)
  3. All personnel across the business (Internal)
  4. Customers (Extrernal)
  5. Partners (Extrernal)
  6. Suppliers (Extrernal)

Key Skills, Knowledge, Experience and Attributes

  1. Track record of solution focussed and target driven approach. (Essential)
  2. Able to manage a team to achieve maximum productivity and to deliver results. (Essential)
  3. Customer first approach. (Essential)
  4. Communication skills – engage, negotiate, influence, sell, inspire and motivate. (Essential)
  5. Time and priority management. (Essential)
  6. Attention to detail. (Essential)
  7. Organised. (Essential)
  8. Analytical and problem solving. (Essential)
  9. Flexible and self-motivated. (Essential)
  10. Forward thinking. (Essential)
  11. Continual improvement. (Essential)
  12. Ability to analyse and interpret data, trends, targets, improvements. (Essential)
  13. Experience in a similar role. (Essential)
  14. Proven track record of achieving sales targets. (Essential)
  15. Excellent telephone skills. (Essential)
  16. Experience of working within the Insurance Industry. (Desirable)
  17. Previous experience working within a Call Centre. (Desirable)
  18. Professional qualifications within the Call Centre or Insurance Industry. (Desirable)
  19. Good working knowledge of the claims process. (Desirable)
  20. Highly flexible and self motivated. (Desirable)
  21. ICT skills. (Desirable)

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