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Call Centre Operator

Business Area: Operations Centre
Location: Northwich, Cheshire
Salary: £12,500 plus excellent benefits and Bonuses

Call Centre Operators wanted!

Here at Helphire Automotive business is booming! If you haven't heard of us before, we are a non-fault accident management company and are currently seeking individuals to take on the role as one of our talented Call Centre Operators. Our offices are based in the Gadbrook Business Park in Northwich and in this role you will be working with Swift, dealing with the prestige hire side to the company.

Duties include:

  • Taking the initial non-fault accident calls, providing an excellent service over the phone to our customers.
  • Data-entry work, with emphasis on entering client details onto our in-house system.
  • You will be responsible for day to day contacts with internal and external third parties for the processing of referrals, arrangement of hires, monitor repairs and measuring customer satisfaction.
  • To effectively liaise with referrers, clients, insurance companies and other relevant parties, portraying a professional company image at all times.

During this role you will be given the chance to learn all about our company and work within a friendly supportive team. In doing so demonstrating a thorough understanding of all company products and procedures including the Angel policy, Credit Hire and providing accurate explanations of products where necessary.

The ideal candidate will have previous phone-based customer service experience and relish a challenging and fast passed contact centre environment. Applicants will have good communication skills, an excellent telephone manner and boast the ability to work to stretching targets. Competent PC Skills particularly in Microsoft packages such as Word and Excel is essential. Don't miss out on this fantastic opportunity to join our team at Helphire! If you are interested in the role or want to find out more, apply online today!

 

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