Vacancy Details

Reviews Assistant

Business Area: Operations Centre
Location: Pinesgate
Salary: £15,000 + benefits

The Reviews department is part of the Central Administration Team within Helphire and has close working relationships throughout the business.

Our aims are

To justify hire so that we can successfully claim the money back from the at fault insurers and
To end hire when it can no longer be justified.

We justify through contacting clients, insurers, bodyshops and brokers and we use industry guidelines as well as making independent judgements.

Principle Responsibilities

To liaise with clients, insurers, solicitors, bodyshops and brokers to obtain updates on claim progress
To identify and obtain missing data in relation the whereabouts of a customer's vehicle
To arrange swift collection of hire vehicles
To resolve or assist in resolution of hire related problems

Good attention to detail is important for this role along with excellent communication skills, both written and orally are required as is good customer service and the ability to prioritise and organise your own workload to achieve set targets.

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