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Vacancy Details

Hire Liason Officer

Business Area: Operations Centre
Location: Pinesgate, Bath
Salary: £15,000 + benefits

As a Hire Liaison Officer you will be responsible for the timely and accurate data input of hire claims onto the in-house computer system.  In this role you will liaise with clients to ensure that they understand and return legal documentation to support their hire and repair claim.  This may involve you liaising with them both verbally and in writing to chase outstanding contractual documentation.  You will be the client's point of contact to answer any questions or queries relating to the hire and repair contracts.

The main responsibilities of a Hire Liaison Officer are:

 

·         To liaise with clients both verbally and in writing to ‘chase’ any outstanding Agreements, and being able to explain why these are needed

·         To act as the client’s point of contact for any Agreement-related queries, and able to supply a client with an overview of each Agreement

·         To liaise with members of the branch, or other departments, to solve any problems related to the role

·         To process newly approved cases, so as to generate the hire and the Agreements

·         System maintenance of hires/ensuring that PICK details are correct e.g. correct hire length, tariff charge.

A good attention to detail is important for this role as is working independantly and being able to handle paperwork associated with a range of departmental tasks.  Excellent communication skills, both written and orally are required as is good customer service and the ability to prioritise and organise your own workload to achieve set targets.

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